At LorsNberry, we are committed to delivering your orders safely and on time. All confirmed orders are typically processed and shipped within one to two business days. Once dispatched, your order will be delivered within three to seven business days, depending on your location. Delivery times may vary due to external factors such as courier delays, holidays, or unforeseen circumstances, but we always strive to ensure that your products reach you as quickly as possible. You will receive a tracking link via email or SMS once your order has been shipped, allowing you to monitor the progress of your delivery.
If you are not satisfied with your purchase, you may return the product within 3 days of delivery. To be eligible for a return, the item must be unused, unworn, and in the same condition in which it was delivered, along with its original packaging and tags. Once the returned item is received and inspected, we will process your refund or exchange based on your preference and product availability. Refunds will be credited to your original mode of payment within a reasonable period after approval.
Perfume Return & Exchange Policy
Due to the personal and hygiene-sensitive nature of fragrances, all perfume purchases are final. We do not accept returns, refunds, or exchanges for perfumes once the order has been delivered. We recommend reviewing the fragrance notes, fragrance family, and product details provided on our website before placing your order.
If you receive a perfume that is damaged, defective, leaking, or different from the product you ordered, please contact our support team with your order details and relevant photographs or videos so that we can review the issue and assist you accordingly.
Please note that shipping charges, if any, are non-refundable, except in cases where the return is due to an error on our part, such as a defective or incorrect product being delivered. Customers are responsible for return shipping unless otherwise specified by our support team.
For any assistance with shipping or returns, you may reach us at support@lorsnberry.co.in or contact us directly at +91-8951408828. Our support team will be happy to guide you through the process.
