Refund & Cancellation

At Lorsnberry, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within seven days of receiving the product. To be eligible for a return, the item must be unused, unworn, and in the same condition that you received it, along with its original packaging and tags. Once the returned item is received and inspected, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within a reasonable timeframe.

We reserve the right to decline returns that do not meet the above conditions. Certain items may not be eligible for return due to hygiene or quality control reasons, which will be clearly mentioned at the time of purchase.

If you wish to cancel an order, you may do so within twenty-four hours of placing it. Orders that have already been processed or shipped cannot be cancelled. In such cases, you may still proceed with a return request after delivery, in accordance with our seven-day return policy.

Refunds for cancelled or returned orders will exclude any shipping or handling charges unless the return is due to a mistake on our part, such as a wrong or defective item being delivered. Exchanges are possible depending on product availability, and if the replacement item is not available, we will issue a full refund.

If you have any questions about refunds or cancellations, please contact us at support@lorsnberry.co.in or call us at +91-8951408828. Our team will be happy to assist you.